Further Information About Our Use of Cookies

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NID, DSID, IDEThis cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites.
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gwccThis cookie allows Google to track any call conversions on mobile devices. For example if a customer is clicking a phone number on the contact us page to dial from their mobile device.

 

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__RequestVerificationToken, __zlcmid, _biz_nA, _biz_pendingA, _biz_uid, _biz_flagsA, amplitude_idtrustpilot.com, ajs_anonymous_id, OptanonAlertBoxClosed, OptanonConsentWe use a TrustPilot widget to display our reviews on the site. See more information from TrustPilot here

Bing 

NameDescription
_uetsidBing is a search engine and advertising platform owned by Microsoft. This cookie is used by Bing Ads to assist with event tracking.  More information from Bing
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MUID, MUIDB, lidc
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lo_session_inThe main purpose of this cookie is: Targeting/Advertising.
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SERVERID, bscookie, _uv_id, language 

Hotjar 

NameDescription
_hjSessionUser_{site_id}
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • JSON data type.
_hjid
  • Set when a user first lands on a page.
  • Persists the Hotjar User ID which is unique to that site.
  • Ensures data from subsequent visits to the same site are attributed to the same user ID.
  • 365 days duration.
  • UUID data type.
_hjFirstSeen
  • Identifies a new user’s first session.
  • Used by Recording filters to identify new user sessions.
  • Session duration.
  • Boolean true/false data type.
_hjUserAttributesHash
  • User Attributes sent through the Hotjar Identify API are cached for the duration of the session.
  • Enables us to know when an attribute has changed and needs to be updated.
  • Session duration.
  • Hash data type.
_hjCachedUserAttributes
  • Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample.
  • Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool.
  • Cookie used regardless of whether a Feedback tool is present.
  • Session duration.
  • JSON data type.
_hjViewportId
  • Stores user viewport details such as size and dimensions.
  • Session duration.
  • UUID data type.
_hjSession_{site_id}
  • Holds current session data.
  • Ensures subsequent requests in the session window are attributed to the same session.
  • 30 minutes duration.
  • JSON data type.
_hjSessionTooLarge
  • Causes Hotjar to stop collecting data if a session becomes too large.
  • Determined automatically by a signal from the WebSocket server if the session size exceeds the limit.
  • Session duration.
  • Boolean true/false data type.
_hjSessionRejected
  • If present, set to '1' for the duration of a user's session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload.
  • Applied in extremely rare situations to prevent severe performance issues.
  • Session duration.
  • Boolean true/false data type.
_hjSessionResumed
  • Set when a session/recording is reconnected to Hotjar servers after a break in connection.
  • Session duration.
  • Boolean true/false data type.
_hjLocalStorageTest
  • Checks if the Hotjar Tracking Code can use local storage.
    If it can, a value of 1 is set.
  • Data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created.
  • Under 100ms duration.
  • Boolean true/false data type.
_hjIncludedInPageviewSample
  • Set to determine if a user is included in the data sampling defined by your site's pageview limit.
  • 30 minutes duration.
  • Boolean true/false data type.
_hjIncludedInSessionSample
  • Set to determine if a user is included in the data sampling defined by your site's daily session limit.
  • 30 minutes duration.
  • Boolean true/false data type.
_hjAbsoluteSessionInProgress
  • Used to detect the first pageview session of a user.
  • 30 minutes duration.
  • Boolean true/false data type.
_hjTLDTest
  • We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails.
  • Enables us to try to determine the most generic cookie path to use, instead of page hostname.
  • It means that cookies can be shared across subdomains (where applicable).
  • After this check, the cookie is removed.
  • Session duration.
  • Boolean true/false data type.
_hjClosedSurveyInvites
  • Set when a user interacts with a Link Survey invitation modal.
  • Ensures the same invite does not reappear if it has already been shown.
  • 365 days duration.
  • Boolean true/false data type.
_hjDonePolls
  • Set when a user completes an on-site Survey.
  • Ensures the same Survey does not reappear if it has already been filled in.
  • 365 days duration.
  • Boolean true/false data type.
_hjMinimizedPolls
  • Set when a user minimizes an on-site Survey.
  • Ensures that the Survey stays minimized when the user navigates through your site.
  • 365 days duration.
  • Boolean true/false data type.
_hjShownFeedbackMessage
  • Set when a user minimizes or completes a Feedback widget.
  • Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show.
  • 365 days duration.
  • Boolean true/false data type.

CANDDi 

NameDescription
_CAN_BId, _CAN_SIdCANDDi is a website tracking tool that aims to get your website visitors identified down to an email address.  More information from CANDDi
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__ctmidThese cookies are used to collect data about how visitors use our site.  More information from Imaginatik
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AWSALB, XSRF-TOKEN, laravel_sessionMore information from Leadformly
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lidc, UserMatchHistory 
NameDescription
all_xxxxxxxxxxxxxxxxxxxxx-site_visit_time all_xxxxxxxxxxxxxxxxxxxxx-visit_countLive chat feature.  More information from ClickDesk
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MoneypennyHistory, MoneypennyRef, MoneypennyVisit, MoneypennyUserNameMoneypenny is a provider of outsourced reception.  More information from Moneypenny
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_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.

Lijit 

NameDescription
ljt_readerCollects data related to reader interests, context, demographics and other information on behalf of the Lijit platform.
NameDescription
calltrk_landing, calltrk_referrer, calltrk_session_idCallRail is a system for tracking the source of website enquiries by phone or form submission.  More information from CallRail
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__comm100_guid2*Comm100 is a product that can be used on a website to provide real-time chat.  More information from Comm100
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guest_id, personalization_id, lang 
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_fbp, frUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
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__aid, __dsid, __gac, __gads, __gtag, __ide, __taidThese are all cookies set by Google that may be used for us to display adverts to you when you are visiting other websites on the internet and for tracking anonymous data regarding our advertising campaigns.
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ac_enable_trackingThis cookie is associated with Active Campaign and is set to confirm that tracking has been enabled for the website. Tracking is used to create reports of our web traffic and improve the user experience of the website.  More information from ActiveCampaign
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__hssc, __hssrc, __hstc, hubspotutkHubSpot is a widely used platform for marketing and CRM.  More information from HubSpot

Ngage 

NameDescription
ngageId, ngageFirstVisit, ASP.NET_SessionId, BIGipServerngagescript-web_POOLNgage is service that provides outsourced phone handling and callbacks to qualify website enquiries.  More information from Ngage